Return Refund & Exchange Policy and Guideline FAQ [Updated Nov 2023]

Q: What is your return policy?

A: We at Trendeyo have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with a 35% deduction. You’ll also need the receipt or proof of purchase.

Q: How can I start a return?

A: To start a return, you can contact us at hello@trendeyo.co.uk. Please note that returns will need to be sent to the address provided by our customer service team.

Q: What if I send back my item without requesting a return first?

A: Items sent back to us without first requesting a return will not be accepted. Please make sure to contact us before returning any items.

Q: What should I do if my item is defective, damaged, or incorrect?

A: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

 

Q: Can I return sale items or gift cards?

A: Unfortunately, we cannot accept returns on sale items or gift cards.

Q: How can I exchange an item?

A: The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

 

Q: How long does it take to receive a refund?

A: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.

If you have any other questions or concerns about our refund and exchange policy, please feel free to contact us at hello@trendeyo.co.uk or WhatsApp us at +44 7943 938797. We are here to assist you!